FAQ

FAQ

How to buy

How can I place an order?

You can start shopping by selecting size, color and quantity.
Add your items of choice into the shopping cart (if one size is not available or an item is out of stock, you cannot add it to the cart).
Proceed with your order.
You can start choosing products without creating an account.
Enter your invoice and shipping address (if different from the invoice address) at check out and it is almost done!
Select how you would like to pay : “Debit/Credit Card”, “PayPal”, “Apple Pay”or “Google Pay”.
Place the order.

Can I place an order by phone?

At the moment this is not available, you can only place orders through our website.

How do I know if an item is not available?

If the products are out of stock or the sizes of an article are out of stock, you cannot add it to the cart.

Order Confirmation

You will receive an email to confirm successful payment and invoicing of purchase. If you have a problem processing your payment online,
you are not certain if your payment was successful please send an e-mail to info@chickenline.it

Cancel or amend an Order

If your item(s) are not in Prepared for Shipment or Shipped status, you may be able to cancel or amend an item or the entire order.
Please email your request to info@chickenline.it and our team will do their best to fulfill your request.

FAQ

Shipping

Domestic delivery

Free shipping with BRT on all orders over 150€
– Delivery in 2-4 working days
for orders of less than 150€, transport costs are calculated at check-out

Shipping with DHL is available at your choice : transport costs are calculated at check-out on a weight based shipping method

Express delivery with DHL is available at your choice. Transport costs are calculated at check-out on a weight based shipping method
– Delivery in 1-2 working days

Worldwide delivery – Europe

​Free shipping with BRT/DPD on all orders over 150€
– Delivery in 2-4 working days for Europe
For orders of less than 150€, transport costs are calculated at check-out depending on Country of destination

Express delivery with DHL is available at your choice. Transport costs are calculated at check-out on a weight based shipping method.
– Delivery in 1-3 working days depending on destination

Worldwide shipments – Extra EU countries

We deliver worldwide with DHL. Transport costs are calculated at check-out depending on weight and Country of destination.
– When available, delivery in 4-8 working days depending on destination
For further information on available services please send us an e-mail to info@chickenline.it
Delivery times begin one business day after the order is placed. You will receive an e-mail containing your Tracking Number once your package has been shipped. Click on the link you receive by mail to check the most up-to-date status of your order.

What are the delivery times?

Delivery times vary depending on the Country of destination. Standard shipping is by 1-3 days for domestic deliveries and 2-3 working days for the whole of Europe. Some countries and islands will have a little longer: 4-8 days.

Where do you deliver?

We ship with DHL worldwide. Please send an e-mail to info@chickenline.it for any question and to check available services. The cost is for the shipping cost only and does not include duties, taxes, or other import charges levied by the importing country.
If you need help write to info@chickenline.it.
Please note :
Shipments will not be sent to P.O. Box addresses.
Shipments are sent only on working days.

Where can I find the order confirmation e-mail?

As soon as you place an order, you will receive a confirmation email to the email address used for registration. The email contains all the details of your order. If you do not receive this email, and it is not present in your inbox, please check in your junk or spam. In case you do not find it there either, please contact customer service at info@chickenline.it in order to ask for an extra copy.

How do I track the progress of my order?

You can check the status of your order by clicking on the link you receive by mail once your order has been shipped. The system is constantly updated.

How can I change my delivery address?

Contact us at info@chickenline.it to get further information. It is very important to use a valid shipping address where someone can be present to receive the merchandise. Our official couriers are BRT or DHL, that requires a signature in order to have a proof of delivery and avoid any kind of issue.

What happens if I am not at home when my delivery arrives?

Our couriers will attempt 3 times to deliver the package and try to contact you before delivery in case you are not at home. If you are not available, you can always contact the courier to arrange delivery on another day. It is very important to be present, because in case of damage when traveling, you can immediately open a dispute to the courier, checking the integrity and the product before signing the package.

FAQ

Returns

I received my product, but I would like to return it.

If you got the wrong the size and want to change the clothes contact our customer care on info@chickenline.it within 30 days from the date of purchase. We will give you all instructions how to proceed.

  • Merchandise must be unworn and unwashed
  • All tags must be attached in its original form
  • All returns and exchanges must include the copy of your order or order confirmation
  • Returns are made as soon as we receive the wrong products back
  • Please note that size exchange is not provided for items out of stock. Return of products no more available is not possible.

If you still have questions please contact us info@chickenline.it

How does the refound policy works?

We make it simple for you – if you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days from the date of purchase. If you wish to exchange please bear in mind you can only exchange like-for-like, meaning the same product in a different size or color, for the item you are returning. Our team will do their best to fulfill this request (subject to stock availability). If you want a completely different item please continue with your return for a full refund and re-order on-line. In case of size change please proceed with a new order online.
Refunds are made as soon as we receive the wrong products back,

  • Merchandise must be unworn and unwashed
  • All tags must be attached in its original form
  • All returns and exchanges must include the original receipt or the order confirmation
  • Please note that size exchange or refund is not provided for items out of stock. Return of products no more available is not possible.

Refunds will be made via Paypal or on the credit card used during your purchase.
A refund includes the purchase price of the ordered products only, with the exception of shipping costs, custom duties which will remain at your expense. If you still have questions please contact us info@chickenline.it

FAQ

Vat – sales taxes

Prices are quoted in Euros.

According to the delivery Country there may be local taxes and duties for you order. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.
We are not responsible for these charges in any way, nor do we receive any of this money. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost in advance. For the Countries where taxes and duties cannot be calculated beforehand, you will be asked to pay them at delivery to the courier.
Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties
DHL or BRT are our couriers for all shipments. You will receive an email containing your Tracking Number of the delivery once your package has been shipped from our Italian HQ, latest 1 working day after order date.
If you still have questions please contact us info@chickenline.it

FAQ

Payments

How do I make payments?

The payment is due at the time of purchase and confirmation of your order. You can pay directly from our website by Paypal or credit cards via Paypal Secure Payments system. If you want to pay with your Paypal account proceed by selecting Paypal in the list of payments accepted, if you want to pay with credit card please proceed with “checkout with Paypal” and then select your credit card. The charge on your credit card, will be made at the time of order.​

Which credit cards do you accect?

We accept Visa, Mastercard, Maestro, American Express and Discover.

My payment has not been successful. Why?

Make sure the information you entered are correct, and that your credit card has sufficient availability to cover the amount of the purchase and that your card has not expired. We inform you that we do not accept payments made by cash or debit cards.