SHIPPING

Domestic delivery – Italy

Free shipping with BRT on all orders over 150€ 

  • Delivery in 2-4 working days depending on destination
    ​Express shipping with DHL is available upon request with a weight based shipping cost calculation
  • Delivery in 1-2 working days depending on destination

Worldwide delivery – Europe

Free shipping with BRT on all orders over 150€ 

  • Delivery in 2-4 working days for Europe
    ​Express shipping with DHL available upon request with a weight based shipping cost calculation
  • Delivery in 1-3 working days for Europe

Worldwide delivery – extra EU Countries

For extra EU Countries Express shipping with DHL available with a weight based shipping cost calculation

  • When available delivery in 4-6 working days

If you require more information please send an e-mail to info@chickenline.it for exact transport costs calculation and available services. 

Delivery times begin one business day after the order is placed. You will receive an e-mail containing your Tracking Number once your package has been shipped. Click on the link you receive by mail to check the most up-to-date status of your order.

For non EU Countries Chicken Line is not liable for any local import duties and taxes. 
In case of failure to collect the package or refuse of the delivery from the recipient the amount will be deducted from the refund.

What are the delivery times? 

​Delivery times vary depending on the Country of destination. Standard shipping is by 2-3 working days for the whole of Europe. Some countries and islands will have a little longer: 4-8 days. For extra UE Countries consider 4-8 days transit time due to custom clearance.

Where do you deliver?

We ship with BRT in Italy and Europe or with DHL worldwide. Please send an e-mail to info@chickenline.itfor exact transport costs calculation and available services. The cost is for the shipping cost only and does not include duties, taxes, or other import charges levied by the importing country. For any further information please contact us at info@chickenline.it

Where can I find the order confirmation email?

​As soon as you place an order, you will receive a confirmation email to the email address used for registration. The email contains all the details of your order. If you do not receive this email, and it is not present in your inbox, please check in your junk or spam. In case you do not find it there either, please contact customer service at info@chickenline.it in order to ask for an extra copy.

What happens if I am not at home when my delivery arrives?

​Our couriers will attempt to contact you before delivery. If you are not available, you can always call the courier to arrange delivery on another day. It is very important to be present, because in case of damage when traveling, you can immediately open a dispute to the courier, checking the integrity and the product before signing the package.

The status of my order is delivered but I have not received it

 
​Maybe a neighbor has withdrawn the package for you, while you were not available. The courier requires a signature for this delivery.

VAT SALES TAXES

Prices are quoted in Euros and include VAT (value added tax).

According to the delivery Country there may be local taxes and duties for you order. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.

We are not responsible for these charges in any way, nor do we receive any of this money. The last thing we would want is for our customers to be charged extra. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. For the Countries where taxes and duties cannot be calculated beforehand, you will be asked to pay them at delivery to the courier.

Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties

BRT and DHL are our couriers for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian HQ, 1-2 business days from order date.

This post is also available in: Italian